Customer care
Returns and exchanges
Thirty days to change your mind, and free size exchanges anywhere in the UAE.
The window
Unworn pairs in their original box can be returned within 30 days of delivery for a full refund to the original payment method.
Try the shoes on a carpeted floor. Soles that show outdoor wear cannot be accepted.
Exchanges
Size exchanges within the UAE are free, including collection. Message the atelier with your order number and the size you need and a courier is arranged the same day.
Refund timing
Refunds are issued within three working days of the pair arriving back at the atelier. Banks typically post them within a further five days.
Join the house
First access to each limited run.
Colourways are made in small quantities and retired. Members are notified before a release goes public.